By booking and paying for a tour with Northwest Sherpa, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger and Northwest Sherpa. By making a booking with Northwest Sherpa, you accept on behalf of yourself and all those joining you on the private tour, including minors and persons under a disability, to be bound by these Terms and Conditions.

BOOKINGS AND PAYMENTS

To make a booking and guarantee your choice of dates for your private single tour, you provide payment in full upon reservation. A 10% online booking and administration fee is included in the total price; this fee is not refundable.

Please not that any admission fees to attractions you might decide to visit during your private tour, are not included in the tour rate, and are payable at the venue on the day of your tour.

For Multi-day Private Tours a deposit of 25% is payable to reserve your desired dates. 10% of this deposit is an online booking and administration fee and is non-refundable. The remaining balance is payable latest 30 days prior the commencement of your multi-day tour.

Tour deposits and remaining balances can be paid for via Venmo, PayPal and Revolut payment systems. Alternatively, bank details can be sent to you via email for you to pay by electronic bank transfer. Once payment is successfully completed, you will receive a booking confirmation email containing details of your Private Tour reservation. It is your responsibility to check the accuracy of the booking and the dates of travel.

Venmo, PayPal and Revolut accept Visa, Mastercard and American Express. Northwest Sherpa is not responsible for any charges applied to credit card transactions or conversion rates and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.

CANCELLATION POLICY

Cancellations must be made to northwestsherpatours@gmail.com and will not be valid until confirmed to you in writing (email) by Northwest Sherpa.

The cancellation policy for a Private Day Tour is as follows:

All Private Day Tours and Multi-Day Tours cancelled at least 30 days prior to the tour date are refundable minus the 10% booking & administration fee. Any cancellations made 29 days or fewer prior to the tour date, or in case of no-show, are entirely non-refundable.

CHANGE OF TOUR OR DATE

I understand that travel plans may change. You must notify me by email of any desired changes to your reservation including the day tour of your choice and start date, time, location and number of passengers. Changes of type of day tour, tour date are subject to availability and may occur an additional charge depending on pick up/drop off locations and number of passengers. Changes are not valid until you have received an email from Northwest Sherpa confirming the changes of your reservation.

NOT INCLUDED

All items of a personal nature (including food and drinks) and all admission fees where applicable are not included and must be paid for by the passengers.

FORCE MAJEURE

If Northwest Sherpa needs to suspend your tour because of force majeure I will not be liable to pay any refund. In these circumstances I will offer you an alternative date or tour, or a credit voucher towards future travel with Northwest Sherpa. The credit voucher can be used for future bookings of the equal value or more with no expiry date.

Force Majeure can include, but is not limited to, war, the threat of war, civil strife, pandemic, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, strikes, industrial disputes, demonstrations, natural disasters, unnatural disasters such as explosions or any similar event which is outside my control.

TRAVEL INSURANCE

The cost of a Northwest Sherpa Tour does not include travel insurance. Northwest Sherpa strongly recommends that all clients take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before travelling. Northwest Sherpa accepts no responsibility for the theft, loss or damage to personal belongings or liability for personal injury/death at any time during the duration of your activity/tour.

PHOTOGRAPHS AND VIDEOS

During your tour, your driver guide may take photos or record videos of you participating in the tour. Upon booking, you will be asked if your consent is granted to me for publishing such photos and videos for marketing purposes including on the Northwest Sherpa website and related social media. Your consent is much appreciated but I respectively understand if you would prefer images/videos kept off the internet. Should you feel comfortable, you are welcome to provide your own photos or videos that you have taken along the way. 

SPECIAL OFFERS & DISCOUNTS

Occasionally Northwest Sherpa will offer promotions or discounts for one or more private tours. These promotions are only valid during the outlined time period shown in the promotion. Offers are only valid on new purchases made online at www.northwestirelandtours.com and related social media. Discounts cannot be applied to pre-existing bookings.

YOUR DATA AND SECURITY

I collect personal information about you in order to allow you to make a booking for a tour on my website, to process your booking for a tour and to contact and communicate with you or to respond to your enquiries.

When collecting and using your personal information, I agree to comply with the Privacy Principles as set out in Ireland's Data Protection Act 2018 and any other applicable Laws.

CLAIMS OR DISPUTES

Should a participant have a complaint in respect of their tour, they should inform me during the course of the tour. If the matter cannot be resolved after my best efforts to do so during the tour, the participant’s complaint should be submitted to Northwest Sherpa Tours by email no later than 30 days after the end of the tour. Please note that if you attempt to address a situation on your own without using the Northwest Sherpa Tours procedure, you assume responsibility for any added costs you may incur and forfeit any potential refunds.

LAW

The participation contract with Northwest Sherpa is subject exclusively to Irish Law and the jurisdiction of the Irish courts.

RESPONSIBILITY

The participant is responsible for all travel arrangements and costs to/from the point of commencement/conclusion of the tour. It is the full responsibility of the participant to check the accuracy of the dates booked upon receipt of their travel documents. It is the responsibility of the participant to ensure that they have a valid passport and all visas if required. Northwest Sherpa is not responsible for any personal injury, property damage or other loss a passenger incurs on any tour arising from acts or omissions by any air carrier, public transport company, hotel, car rental company, subcontractor or other person or organization, whether or not such company is rendering any services supplied on the tour. Without limitation, Northwest Sherpa is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation any willful or negligent act, failure to act, breach of contract or violation of local law or regulation of any third party such as an airline, train, hotel, bus, taxi, van, local ground handler or guide, financial default or insolvency of any supplier and/or restaurant which is, to, or does supply any goods or services for this trip. Northwest Sherpa is not liable for any loss, injury, death or inconvenience due to delay or changes in schedule, overbooking of accommodation, default of any third party, attacks by animals, sickness, the lack of appropriate medical care, evacuation to same, if necessary, weather, strikes, acts of God or government, acts of terrorism, or the threat thereof, force majeure, war, quarantine, epidemics, or the threat thereof, criminal activity, or any other cause beyond its control. Northwest Sherpa reserves the right at its sole discretion to alter the itinerary as it may deem necessary or advisable. Any disclaimer of liability by Northwest Sherpa under this clause is enforceable to the maximum extent permitted by applicable law. Each of the provisions of this clause is severable and if any such provision is held by any court or other competent authority to be illegal, void or unenforceable in whole or in part, the legality, validity and enforceability of the remaining provisions of this clause shall not be affected or impaired.

IMPORTANT

Northwest Sherpa accepts no responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, sickness, quarantine, weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond its control. Participants must bear all such losses or expenses. To guard against unforeseen circumstances, we insist you travel with comprehensive travel insurance which must be purchased at home before travelling on tour with Northwest Sherpa.

Should you miss the arranged start time of your tour, for any reason, there are no refunds or exchanges available for any sections of the tour that you may have missed out on due to having not made the arranged pick-up.

LIMITATION OF LIABILITY

Third Parties: I may provide tours & activities to you using third parties. I make no representation or warranty about the services provided by third parties, and to the maximum extent permitted by law, I exclude all responsibility and liability for the third-party services, or their failure to provide the services.

Warranties: You acknowledge and agree that the information and material on my website may be inaccurate, incomplete or unavailable from time to time. To the maximum extent permitted by law, all information and material are provided to you without warranties, guarantees, representations or conditions of any kind, either express or implied, and I expressly disclaim all warranties, guarantees, representations or conditions of any kind.

Exclusions: To the maximum extent permitted by law, I exclude all liability, and will have no liability, for:

-the Site or your use of the Site;

-any acts or omissions of you (including your participation in any Tour);

-any acts or omissions of any third party (including, but not limited to any government agency, hotel, tour operator or airline);

-any event or circumstance beyond my reasonable control;

-any information or documentation supplied by you;

-any property loss or damage (including to your baggage) or personal injury, loss or death; and

-any Consequential Loss.

Indemnity: You indemnify Northwest Sherpa from and against all Claims (including legal costs and expenses on a full indemnity basis) resulting from your breach of these Terms.

The obligations under this clause (‘LIMITATION OF LIABILITY’) will survive termination of these Terms and Conditions.

CONTACT

If there are any questions regarding these terms and conditions you may contact me by telephone, email or post:

Northwest Sherpa

Coolboy, Letterkenny, Co. Donegal, F92XHY5, Ireland

northwestsherpatours@gmail.com

087 6433684